A Study of Customer Perception About the Services Quality of State Bank of India

Maneesh Goshwami; Ashutosh Gupta; Dr. S. D. Sharma; Dr. Shantanu Kumar Srivastava

doi:10.55524/ijirem.2021.8.6.221

Abstract

During last few years the banking service have been grown exponentially. Number of banks have been increased and the customer expectation have increased too. Researchers found a scope to study the service quality perception of the customers in State Bank of India. Researchers have conducted a survey of 480 customers to find out their opinion for service quality in SBI. The researchers have developed a questionnaire with 25 statement to measures different quality aspects of services. The findings suggested that customers are satisfied with SBI services.

Keywords

Banking, Service quality, State Bank of India.

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Cites this article as

M. Goshwami, A. Gupta, D. S. D. Sharma, D. S. K. Srivastava, "A Study of Customer Perception About the Services Quality of State Bank of India", International Journal of Innovative Research in Engineering & Management (IJIREM), Vol-8, Issue-6, Page No-1121-1127, 2021. Available from: https://doi.org/10.55524/ijirem.2021.8.6.221