A Study of the Impact of Training and Management Development Program on the Various Aspects of Telecom Sector Employees in India

Ankita Rana; Ashutosh Gupta; Dr. S. D. Sharma; Dr. Shantanu Kumar Srivastava

doi:10.55524/ijirem.2022.9.5.14

Abstract

Role of training and management development programs have been discussed by several authors. The contemporary world has so many changes in businesses. It would be meaningful to study the impact of training and MDP on employees. So, researchers have selected the employees of telecom sector. The study is based on a survey of 500 employees of BSNL and Airtel in the Delhi NCR region. The research questionnaire consisted 30 items. The key factors explored were Training and MDP, Job satisfaction, Employees’ performances, and employees’ self-efficacy. The research suggested that training and MDP has significant positive impact on employees.

Keywords

Telecom Industry, training and management development, Employee performance, job satisfaction and self-efficacy.

Reference

Bhatti, M. K., Shah, N., & Abbasi, Z. (2021). An Investigation Of Training And Development Towards Employee Performance: An Empirical Approach From Nurses. Multicultural Education, 7(10).
Dr. O P Yadav, Dr. Gautam Jaiswal, (2020). “A study of emotional marketing in changing context of Indian product advertisements: the nationalism perspective in India 2020”. International journal of advanced science and technology 29 (3s), 1665 -70. http://sersc.org/journals/index.php/IJAST/article/view/6224.
Gravina, N., Nastasi, J., & Austin, J. (2021). Assessment of employee performance. Journal of Organizational Behavior Management, 41(2), 124-149.
Jaiswal Gautam, (2018) Emerging trends in street vending businesses and its relation with street vending: A business acceptance and viability study of street vending business in Uttar Pradesh, International Research Journal of Management and Commerce, ISSN: (2348-9766), 2018, 5(2).
Jaiswal, G. (2020), Business Viability of Street Vending: A Study of Various Factors of Pest Model of Street Vending in The Geographical Area of Uttar Pradesh, Journal of Management Research and Analysis (JMRA), ISSN: 2394-2770, Impact Factor: 4.878, Volume 05 Issue 02, June 2018, Pages: 25-28
Jaiswal, G. (2020). A quantitative evaluation of customer marketing impact by artificial intelligence in the hospitality industry. Pranjana: The Journal of Management Awareness, 23(2), 40-44.
Jaiswal, G. (2019), Emerging Trends in Informal Economy in The Context of Street Vending, Ph.D., IFTM University Moradabad, 2019, Http://Hdl.Handle.Net/10603/256773
Kalepu, R. N. P. (2014). Service quality in the healthcare sector: an exploratory study on hospitals. IUP Journal of Marketing Management, 13(1), 7.
Kondasani, R. K. R., & Panda, R. K. (2015). Customers perceived service quality, satisfaction, and loyalty in Indian private healthcare. International journal of health care quality assurance.
Kwateng, K. O., Lumor, R., & Acheampong, F. O. (2017). Service quality in public and private hospitals: A comparative study on patient satisfaction. International journal of healthcare management.
Kuruppu, C. L., Kavirathne, C. S., & Karunarathna, N. (2021). The impact of training on employee performance in a selected apparel sector organization in Sri Lanka. Global Journal of Management And Business Research.
Mehrotra, M. S., Sharma, S. D., & Jaiswal, G. (2018) A Systematic Review of Transformational leadership upon vital organizational aspects: An Imitation of Meta-Analysis methodologies of PRISMA and Meta Essentials, IJARIIE-ISSN(O)-2395-4396, Vol-4 Issue-1, 2018
Magaji, N., Ogundiwin, I. J., & Babatope, V. O. (2021). Effect of training and Compensation on firms profit of selected telecommunication companies in Nigeria. International Journal of Economics, Commerce and Management, 9(8), 162-173.
Mehale, K. D., Govender, C. M., & Mabaso, C. M. (2021). Maximising training evaluation for employee performance improvement. SA Journal of Human Resource Management, 19, 11.
Sahoo, B. K., Sahoo, S. R., Mishra, J. P., & Pattanayak, B. K. (2022). Effect of E-training on Employee Performance in IT Industry. In Advances in Data Science and Management (pp. 233-239). Springer, Singapore.
Thwin, N. P. Z., Soe, Y. N., & Bhaumik, A. (2022). Impact Of Training and Development On Employee Performance: A Study Of Myanmar Internet Service Provider Industry. Proceedings on Engineering, 4(3), 291-300.
Tukhtamishevich, M. N. (2021). The effectiveness of the use of professional competence and the use of targeted video materials in the training of management personnel. International Journal of Progressive Sciences and Technologies, 27(1).

Cites this article as

[Ankita Rana, Ashutosh Gupta, Dr. S. D. Sharma, Dr. Shantanu Kumar Srivastava (2022), A Study of the Impact of Training and Management Development Program on the Various Aspects of Telecom Sector Employees in India, International Journal of Innovative Research in Engineering & Management (IJIREM), Vol-9, Issue-5, Page No-103-108], (ISSN 2347 - 5552). www.ijirem.org