Volume- 2
Issue- 5
Year- 2015
Article Tools: Print the Abstract | Indexing metadata | How to cite item | Email this article | Post a Comment
Sham Sul Kamal Wan Fakeh , Adnan Jamaludin, ZahariMohd Amin, Juwahir Ali,Ahmad, Soufien Othman, Yanti , Shah Alam, RahayuRambli, Zaharudin Ibrahim, NorZainaZaharah, A’dillah Mustafa, MohdRidzuan Ibrahim
Increasing number of organization have set up material on their online or portal as a way of providing users with information about their products or services. The development in electronic information resources and the evolution of digital age there are bring many advantages and disadvantages for its users of other people. Since one of the main duties of the internet as a communication channel is how to manage service quality, which holds a significant importance to customer satisfaction, the purpose of this study is to is to investigate and evaluate on the user satisfaction by online travel services among travel agents. On the other hand, the primary purpose for measuring end-user computing satisfaction is to predict certain behaviors and thus the measurement of end-user computing satisfaction should be somehow more closely tied to attitude-behavior theory. The effective and efficiency of this website whether the availability of this online travelservice give more effectiveness or other bad consequences to its users. As a result, because of these kinds of significance of study, a research is conducted for discovering on those significances.
[1] A. Jamal & K. Nasir. (2002). Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction: 14-20.
[2] Drucker, P. (2001), Management Challenges for the 21st Century,Harper Bussiness Press, New York, NY.
[3] Fox, Sinkovics, R.R. (19835). An alternate approach to assessing cross cultural measurement equivalence in advertising research, Journal of Advertising. 34(1):17-36.
[4] Gelbstein, E. (2003), Data, Information, and Khowledge, Encyclopedia of Information System. 1:469-476
[5] Huizing, (2000). The great term robbery. Computer, 34(5): 94-96.
[6] Iwaarden, J.V., Wiele, T.V.D., Ball, L., & Millen, R. (2004). Perceptions about the quality of web sites: a survey amongst student at Northeastern University and Erasmus University. Information & Management. 41:947-959.
[7] Khaki, Gh. (2000). Research methodology in management.Ejran: Azad University Published Center.
[8] Machlup, & Bai, B. (1980). How do the preference of online buyers and browsers differ on the design and content of travel websites?.International Journal of Contemporary Hospitality Management. 20(4): 388-400.
[9] Palmer, (2003). The Quality Service and Excellence: a research on Iranian online bookstore. Luela University of Technology, Division of Industrial Marketing.
[10] Siant-OngeS.A. (2002). Internet use among travel agencies in Turkey: an exploratory study. Tourism Management. 25(2): 259-266.
[11] Singh, Shashi Prabha. (2007). what are we managing – khowledge or information? VINE: The Journal of Information and knowledge management system. 37(2): 169-179,29,345-353.
[12] SuleimanShamsuri. (2003). Research Methods for the Social Science. PNM: Kuala Lumpur.
[13] Weisman, H.M. (1972). Information system services centres. Wileyh, New Yourk: 13.
[14] Yang and Fang, (2004). Measuring customer perceived online service quality:scale development and managerial implication. International Journal of Operation and Production Management. 24(11): 1149- 1174.
[15] Zhilin, Y., C., Zheng, S., & Nan, Z, (2005). Development and validation of an instrument ot measure user perceived service quality of information presenting Web ports, Information 7 Management. 42:575-589.
Faculty of Information Management, University Technology MARA (UiTM), MALAYSIA
No. of Downloads: 9 | No. of Views: 780
Sham Sul Kamal Wan Fakeh, Julina Tajul Ariffin, Zaharudin Ibrahim, Zahari Mohd Amin, Wan Abdul Malik, Mohd Jailani Paiman, A’dillah Mustafa, Mohd Ridzuan Ibrahim, Yanti Rahayu Rambli, Juwahir Ali.
July 2016 - Vol 3, Issue 4
