Adham Mohsen Saeed , Hazim A. Farhan , Mohammad s. Asrawi
Relations management systems are capable of retaining a wide domain of information associated with the various aspects of a business sales and follow-up activities, keep all events that happen on daily basis, issue reports, track the staff performance of sale, and lastly keep the good relationship with the client. With the development of relations management solutions; there are some gaps which have appeared and adversely affected the performance of these kinds of solutions and their ability to assist in the decision-making in the right time and place. These solutions will fall to determine the geographical locations and extract the geographical information and metadata for specific goals. There is an urgent need to solve these problems and gaps by creating new ways based on the achievements and developments in the infrastructure of modern information technology and harness these ways to collect, enter, process, analyze, view, and extract the geographic information and metadata for specific goals then schedule them an appropriate format to be sent accordingly. The research paper provides a framework that can be used for integrating xRM (relations management systems) with integrated GIS systems. It is expected that the incorporation of this model would facilitate the process of information flow between these systems, resulting in fast decision-making techniques.
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Computer Science Dept, AL-Rafidain University College, Iraq, Baghdad
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