Determination of Total Quality Management in Operational Management

Dr. Nalin Chirakkara

Abstract

Total Quality Management TQM is a complete strategy that emphasises the participation of all organisational levels in enhancing processes, goods, and services throughout time. The importance of TQM in operational management and its effects on raising quality, customer happiness, and overall organisational performance are examined in this chapter.Quality management offers a framework for continuous quality improvement, ensuring that businesses design and deploy the finest goods and services available. Quality management is both a mindset and a strategy for boosting customer happiness, lowering expenses, and eliminating mistakes.